10 Point Checklist To Ace Digital Marketing In Pharmaceutical Industry

10-point checklist to succeed with pharmaceutical brands on digital platforms.

Digital marketing has taken the world by storm and the Pharmaceutical sector has significantly experienced this transformation. With each passing day, new means are being devised to bridge the gap between Pharmaceutical companies and its customers.

How to execute a digital Plan for Pharmaceutical marketing?

In the digital spectrum of India, pharmaceutical marketing can be a little challenging but with the right approach, anything is possible. Here’s a glimpse at how we can achieve perfection in this aspect.

1. Keeping a tab of online searches of your audience

In this technology-savvy world, whenever a person encounters a health problem, she/he initially approaches the internet to google and find its solution. This opens up a wide opportunity for us to pop up in their search results and talk about our services. The internet searches of consumers help us in identifying our target groups and aid us in directing them towards our platform. However, during this entire process, we need to take care of the fact that our content should help people and not seem like a sales pitch at every interaction.

2. Identify target audience according to different parameters

There are several tools on the internet that exhibit data related to medical websites. This data helps us have a clear view of all the information an individual doctor looks up ,including medical websites, pharma brand platforms, the latest news of the pharma sector, and all other relevant websites. Thus, when we set down a strategy for digital marketing, all these statistics help towards clearing out a route and telling us the latest preferences of our target users. Moreover, when the choices of our target groups become clear to us, we can make our content more relatable to them.

When we are identifying our target groups, we should consider the end-use of our medicines. This is important because at the end of the day, it’s the patients who are using our medicines and the doctors change the dose according to their problems. So, narrowing down our target market according to this perspective can help us a lot.

3. Gain detailed information about the respective doctors

An efficient business analytics tool can be used to track a doctor’s previous record and his/her touchpoints in the past. By closely observing the activities of doctors, we will also gain knowledge about the medicine’s efficiency. This will ultimately help our medical representatives in contacting the right doctor with an optimum pitch. This piece of information will also assist us in administering and prioritizing doctors. All in all, a detailed analysis of the doctors proves beneficial in making the perfect choice for our medicines.

4. Gathering insights about the users’ journey

By closely observing the journey of users, we can build a clear image of their choices and decisions. Different routes can be utilized to detect which activities actually turned out to be helpful for our sales and which actions did not yield results. This analysis tells us what all can be enhanced for positive outcomes as per the digital transformation in the pharma industry. Moreover, we also need to take care of the content perspective by collecting information about what type of content is being consumed, at what time, and on which platform.
In the end, intricate insights into our campaign performances also play a major role.

5. Innovation on a regular basis

When you say marketing, it directly translates into sustainability and continuity. This means that it’s highly crucial for us to communicate with our audience and gain their feedback on a regular basis. Moreover, today’s viewers do not prefer monotonous content, they want a change every day. Now, this demand requires us to innovate and bring in new content frequently. The experience we offer to our users on our platforms dictates their experience with us. This event then leads to word-of-mouth marketing. All this collectively enhances users’ experience and thus increases our brand’s value.

6. A 360-degree approach

When the goal is to devise a perfect digital strategy for pharmaceutical marketing, we need to implement a 360-degree approach. This planning requires us to identify our target audience, take care of their patterns, personalize our services according to their needs, and maintain our social media presence adequately. Social media marketing plays a significant role in influencing users and informing them about our services. Today social media platforms are being accessed by people from all age groups and that’s why these online tools can aid our growth a lot.

7. Let your mailers speak for you

If you have an authentic and comprehensive database, email marketing can prove to be one of the most effective tools for you. The ROI (Return on Investment) of email marketing is also quite high, proving it to be beneficial for pharmaceutical brands.

Although, it’s of vital importance that our database comprises verified email addresses so that email deliverability isn’t an issue.

8. Creating intrigue by highlighting problems

Unanswered questions always leave behind a trail of intrigue and especially when it’s about health, curiosity comes tagging along. With changing trends, we need to give a pass to the age-old way of presenting the solution first. It’s time to modify our ways and introduce the audience to the problem at the first stage. This will create the required curiosity and tempt the viewers to visit our platform again for the answers. In this manner, the audience will readily accept our pharmaceutical solutions.

9. Induce customers’ engagement for higher retention

Online engagement offers a different kind of experience to the users. For example, if they are looking for a solution online and we reach out to them with the exact information they were seeking, they will experience a sense of belonging. On the other hand, interesting conversations, online trivia, challenges, competitions, and influencer activities can also amplify our engagement which can result in higher customer retention.

10. Maintain a balance

It is not a cakewalk for brands to implement an efficient strategy of digital marketing in the pharmaceutical industry. It seeks a perfect balance of the traditional practices and the current content marketing strategies. On one hand, our pharma marketing solutions need to be aligned with the current preferences of the audience. However, on the other hand, it should also respect the standard methods. All in all, our content must be engaging but it should also deliver the core message in a precise manner.

Thus, today in the fast-paced world that we’re living in, the pharmaceutical industry needs to implement the most effective strategies to achieve sustainable success. Proper implementation of all these measures by a credible agency can result in a successful pharma digital marketing campaign.

We at Bright Brain can help in formulating the best digital marketing strategy for your pharmaceutical company! Our internal team works their way up even in challenging times to acquire the targeted clients for your pharma company and create a result oriented digital marketing plan.


1. How can pharma companies use social media?

Pharmaceutical companies can leverage the power of Social Media in multiple ways:

• Build tailored consumer experiences through a strong online presence.

• Educate your consumers about your products through quality content on social media.

• Before implementing your strategy, have a legal team in place to verify it.

• Create strong internal guidelines for social media objectives.

• Focus on delivering authentic information, and make it easily accessible to your audience.

2. How do you promote pharma products?

Digital marketing and Social Media Marketing are two of the best ways to promote Pharma products. When creating a digital marketing strategy for a pharmaceutical brand, a 360-degree approach is a must. It’s important to identify the target audience, take care of their patterns, personalize services according to their needs, and maintain a strong social media presence. Today, social media platforms are being accessed by people from all age groups and that’s why these online tools can aid our growth a lot. Hence, social media marketing plays a significant role in influencing users and informing them about your services.

3. Does Pharma spend more on marketing than R&D?

Yes, brands belonging to the Big Pharma industry spend more on Marketing than in Research & Development. For example: In 2019, Pfizer spent $14,350 (million) on marketing, and only $8,650 (million) on R&D. More Pharma revenue goes to marketing than to funding R&D, and the difference is only increasing year-on-year.

How much do pharmaceutical companies spend on advertising
The digital revolution has paved the way for direct marketing. Marketers associated with pharmaceutical and healthcare industries in India are exploring new ways to reachout to not onty business partners but consumers as well. Healthcare Advertising Expenditure Forecasts 2019’report by Zenith indicates that India is the fastest- growing market when it comes to spends on healthcare, surging at an average of 26 per cent a year between 2018 and 2021.

4. What is direct to consumer drug advertising?

Direct to Consumer Drug Advertising (DTCPA) can be defined as a digital marketing effort made by pharmaceutical companies to promote their products directly to consumers. There are 3 basic types of DTCPA Ads:

• Product Claim Advertisements

• Reminder Advertisements

• Help-seeking Advertisements

Sandeep Israni

Sandeep Israni is the co-founder of BrightBrain Marketing Technologies LLP – a firm that has now grown into a full-fledged digital marketing agency with 55+ employees and clients from 7+ countries – all under his supervision. He mastered the art of Executive Management at SP Jain Institute of Management & Research, followed by extensive industry experience. His unquestionable expertise allows him to help clients achieve the extraordinary in the digital realm.

Sandeep Israni

Let Us Help You Be Found Easily.